Returns & Exchanges
Returning your item(s) is a straight forward process.
You have the possibility to return unwanted items within 14 days of reception.
Adress of returns
Tendance Couture - Sawren
385 Chemin des Blaches
26300 Chatuzange le Goubet (FRANCE)
Put into package, the invoice copy, return product sheet document and be sure to wrap and protect all The product return implies that the products are returned in their original package, unwashed, unworn and with all labels in term of 14 working days from receiving.
Return is for customer
Exchanges can only be made for the same item in another size or color.
Should one of these conditions not be met, we will not be able to process your exchange request .
Tendance Couture is unable to directly exchange an item at the time of processing your return. If you wish to exchange an item please can we ask that you request a credit note in the first instance and once processed place a new order on our site for the item you require (subject to availability).
In return product sheet, choise"return" and we will give you a credit note, available on your account , please, don't forget to put into cart during the new order.
If you would like to refund, please , choise" refund" on return product sheet.
Upon receipt and verification of your return package, your account will be credited. Please allow 7 business days for processing.
Your account will be credited for the original purchase amount.
A confirmation email will inform you when your refund has been processed.